Case Study on Azure Cloud.

→ What is Azure Cloud ?

Microsoft Azure, commonly referred to as Azure, is a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.

The Azure cloud platform is more than 200 products and cloud services designed to help you bring new solutions to life — to solve today’s challenges and create the future. Build, run and manage applications across multiple clouds, on-premises and at the edge, with the tools and frameworks of your choice.

→ Why Azure Cloud ?

Azure facilitates easy mobility and a reliable consistent platform between on-premise and public Cloud. Azure provides a broader range of hybrid connections including virtual private networks (VPNs), caches, content delivery networks (CDNs), and ExpressRoute connections to improve usability and performance.

→ 10 reasons why to choose Azure for your Enterprise ?

  1. Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) capabilities

2. Security Offerings

3. Scalability and Ductility

4. Unmatched Hybrid Capabilities

5. Integrated Environment with Other Microsoft Tools

6. Analytics and Intelligence capabilities

7. Easy learning curve

8. Cost Efficient Platform

9. Interoperability

10. Identity & Access Management (IAM).

→ How MNN’s use Azure ?

1. HP’s AI for Customer Service

HP is a global computing brand that needs to field upwards of 600 million tech support contacts each year: an average of over 800K enquiries per day. Obviously, it’s impossible (or at least financially impossible) to be able to have that many knowledgeable customer service representatives on hand to field incoming questions in a timely manner.

That’s why HP turned to the Microsoft Dynamics 365 AI solution for customer service, building virtual agents that could respond as humans do to common and/or simple incoming questions from HP customers.

When installing the virtual agents on HP devices, and an incoming query is fielded via the HP Support Assistant, then even when a question cannot be answered, device numbers and diagnostics can be collected to pass on to a real world customer service agent. By design, the solution can learn over time, so it gets better with helping customers deal with issues without the need for a person to intervene or long wait times.

2. Adobe’s Experience Cloud

The Adobe suite has had a massive overhaul over the past 10 years, now moving their multimedia creation software suite to a cloud-based subscription model, with strong integrations between products such as the Adobe Creative Cloud and Adobe Document Cloud.

In 2017, the Adobe Experience changed with a number of products designed specifically for new multimedia consumption and tracking, powered by Azure: these included Marketing Cloud, Advertising Cloud, and Analytics Cloud. Analytics Cloud is now also enriched with Power BI so customer engagement can be tracked across all touchpoints. Azure makes this data federation and custom views an intuitive, comprehensive product for content producers, from small businesses through to enterprise clients alike.

3. 3M and Blockchain on Azure

One of the most interesting uses of blockchain is in supply chain verification. This is when all parties involved in a supply chain are able to sign off on a verified handover. By choosing trusted parties as a federation and doing blockchain handoffs, 3M have been building Label-as-a-Service.

The point in this case is to verify that pharmaceuticals aren’t cheap knock-offs, or replaced with an inferior product or component throughout the supply chain process. Developing the solution required building with blockchain on Azure, combined with Azure SQL Database which allows connections with deep analytics tools.

With a label at the end, placed on a product, which is then able to be scanned and confirmed at each handoff throughout the supply chain, this provides a verifiable environment. 3M are looking at this Label-as-a-Service for supply chains not only internally, but for other companies, too.

→ Azure Kubernetes Services ?

Deploy and manage containerised applications more easily with a fully managed Kubernetes service. Azure Kubernetes Service (AKS) offers serverless Kubernetes, an integrated continuous integration and continuous delivery (CI/CD) experience and enterprise-grade security and governance. Unite your development and operations teams on a single platform to rapidly build, deliver and scale applications with confidence.

→ Azure Kubernetes Service Benefits -

  1. Efficient resource utilization
  2. Faster application development
  3. Security and compliance
  4. Quicker development and integration.

→ Azure Kubernetes Service Use Cases -

  1. Migration of existing applications
  2. Simplifying the configuration and management of microservices-based Apps
  3. Bringing DevOps and Kubernetes together
  4. Ease of scaling
  5. Data streaming.

→ Conclusion

Businesses are transforming from on-premises to the cloud very quickly while building and managing modern and cloud-native applications. Kubernetes is one of the solutions that is open-sourced and supports building and deploying cloud-native apps with complete orchestration. Azure Kubernetes Service is a robust and cost-effective container orchestration service that helps you to deploy and manage containerized applications in seconds where additional resources are assigned automatically without the headache of managing additional servers.

AKS nodes are scaled-out automatically as the demand increases. It has numerous benefits such as security with role-based access, easy integration with other development tools, and running any workload in the Kubernetes cluster environment. It also offers efficient utilization of resources, removes complexities, easily scaled-out, and migrates any existing workload to a containerized environment and all containerized resources can be accessed via the AKS management portal or AKS CLI.

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